Covid-19 Update 6/19/20
Our hospital is entering into the next phase of our reopening plan on Monday 6/22/20!
Currently we are able to offer our full complement of services. We are here to provide your furry friends with routine preventative care and any medical treatments necessary. For the safety of our hospital staff and clients, we will continue to follow social distancing guidelines and utilize phone interactions as much as possible.
When arriving at our hospital, please continue to pull up to the tent (stop and remain in your car) where you will be greeted and checked in for your appointment by one of our outstanding customer care team members.
Our team member will direct you to a parking spot and we will then ask you to wait in your car with your pet until we have an examine room ready for you. Once the doctor is ready for you, we will give you the option of coming into the exam room with your pet or continuing to wait in the car.
At this time, we will only permit one person to enter the building for each appointment. If you choose to wait in the car, our fear free trained staff will continue to provide your pet with the care they need in the least stressful manner possible.
If you choose to accompany your pet into the exam room, we require that you wear a mask at all times. Please bring a face mask with you. We will NOT provide any masks. We will not allow anyone into the building that is not wearing a mask.
During your exam, our doctors and staff will continue to practice social distancing as much as possible and we respectfully ask you to do the same.
After your appointment, we will ask you to return to your car where we will complete the checkout process via phone prior to you heading home.
During this phase, our lobby and waiting areas will remain closed. We feel very fortunate to have the best clients in the capital district and appreciate the trust you place in us as we care for your loved ones. We thank you in advance for your understanding and patience as we all work together to continue to provide the best of care for the best of friends.